• What's Queue Management Systems? What is it for ?
  
  
• How many types of QMS does Cnqueue has ?
  
  
• How does Cnqueue assure the quality of QMS?
  
  
• What credits does CnQueue has?
  
  
• What are sales managers responsibilities in CnQueue?
  
  

Q: What's Queue Management Systems? What is it for ?

A: (from wikipedia)

Queue Management System (QMS) is a system that utilises modern technologies that organise the existing queue, the system also provides static gathering, which allow managers to monitor and set performance thresholds.

Queueing Process:

The customer take a ticket from the ticket dispenser

The ticket displays a number

The customer is waiting for the call in the waiting area

The teller called the customer's number, and the customer goes to the counter for the service

The customer finished the service. Let the machine queue for people, that's the whole meaning of queue management systems.

Classification

Most of the QMS can be classified in to the following two groups:

• Ticket-less (Waiting-in-line approach)
• Ticket-issuing (Virtual queue approach)

In ticket-less system, the customer would approach the serving staff directly, hence the system are purely for statistics collection.

The ticket-issuing process consists of the customer arriving at the establishment ready to join a queue relevant to their particular enquiry type. Each of the customer were issued with a ticket number, and call up via either audio or display announcement.

There are several benefits in the ticket-issuing system:

• There is no waiting-in-line scenario, customer can wait in a more relaxed environment, great for the elderly and disability people.

• By using the statistics gathered by the QMS, business can tailored their advertisement and information to their customers on reading, and audio-visual material in the waiting area.

Q: How many types of QMS Cnqueue has ?

A: Cnqueue has ticket-less and ticket-issuing QMS.The ticket dispensers in this website are some of our ticket dispensers.

Q:How does Cnqueue assure the quality of QMS?

A: Cnqueue carefully selects materials that is used to manufacture every single part of the QMS. IS09000 standard is followed in every procedure of manufacturing Cnqueue has CCC and CE certificates to ensure providing qualified QMS worldwidely.

Q: What credits does CnQueue has?

A: CnQueue Tech Co., Ltd has more than 15000 Queue Management Systems in China since 1997 and has received many rewards and admittable qualifications.

Q:What are sales managers responsibilities in CnQueue?

A: The services of sales managers includes planning, placement of offers, implementation, after-sales service and technical management for existing installations.